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Yes, the criteria to qualify for the hardship rates for water, sewer and sanitation services can be found at this link: Hardship Rates
The application can be found at this link: Hardship Rate Application For more information call the main City line at 620-332-2500.
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For most residents, the pick-up location is the curb in front of your house. However, there are several exceptions (for example, where street access is too steep to safely place and pick up the trash cart). An interactive map is available on the City's website at this link: Interactive Sanitation Route Map The interactive map allows you to type in your address and see both your designated pick-up location (street or alley) and the day of the week. For a printable PDF version, visit this link: PDF Sanitation Route Please place your polycart in the right-of-way near the curb or alley (depending on your pickup location) and do not place it in the street or in the alley.
You can use an additional trash can for bagged trash up to three times over any three-month period. After that, the City may require an additional polycart and an additional monthly fee will apply. If you would like to get rid of an old trash can just leave a note on it and place it with your poly cart, and we will collect it with your trash.
A polycart can hold approximately 95 gallons and can weigh up to 300 pounds. Each polycart is picked up once per week. However, if you need an additional cart you can get one for $14.58 per month -- or $3.65 per week.
By 5 a.m. on the day of your service. Please take it back to your house as soon as possible after we've emptied it.
Yes, please move your polycart back to the house once it is emptied.
Please place only bagged household garbage in the polycart. Harsh chemicals or hot ashes will damage the polycart.
The new carts are on wheels, making them easier to maneuver than free-standing trash cans and heavy-filled garbage bags. However, trash pick-up service closer to your house is available for a small additional fee of $6.60/month – or $1.65 per week.
We will be back next week. Unfortunately, we cannot manage second passes to individual residences.
Yes. The easiest way to get on the list for bulky item pick-up is to put in a work order on the City’s website at this link: Request a Service
However, the easiest way to get rid of large amounts of trash (from moving, cleaning out a house, doing renovation, etc.) is to contact the City to arrange rental of an 8 yard residential dumpster (note there are restrictions on what can be placed in a dumpster). Cleanup dumpsters are available to citizens at their residence for a $75 fee All rentals must be in the name of the water account holder or verified landlord of the address. In addition, all City accounts for that renter must be in good standing. A signed Residential Dumpster Agreement and payment must be filled out and returned to City Hall prior to receiving a dumpster.
ALSO, the City Sanitation Yard at 21st & Maple is still accepting bulky items on the following schedule: Tuesdays & Thursdays 8 a.m.-2 p.m., and 1st Saturday of the month 8 a.m. to 12 noon. Please note holidays may temporarily modify this schedule.
AND, the City's brush dump (located on County Road 4100 a half-mile south of College Avenue) is open to City residents on the first Saturday of the month from 8 AM to 12 noon. For online directions to the brush dump from Temporary City Hall visit this link: Brush Dump Location
Yes, if a holiday falls on a scheduled residential route day, generally the routes will be shifted to the next day.
If you haven’t damaged the cart with things like harsh chemicals or hot ashes, the City will provide you with a new cart at no charge. If the cart is stolen, you will have to file a police report in order to receive a new cart. As each cart has a serial number unique to its address, tracking is easier.
No. Leave your cart at your residence, even if you just move across town. Your cart’s serial number is associated with its address.
Payments may be made over the phone at 1-844-215-7377, online at Online Bill Pay, or dropped off at our two drop box locations: 811 W Laurel Street, and 120 N. 6th Street. To start, stop, or transfer service call 620-332-2500, Monday - Friday, 8 AM to 12 PM and 1 PM to 5 PM.