Show All Answers

1. How do I find out my trash pick up days and location?

For most residents, the pick-up location is the curb in front of your house. However, there are several exceptions (for example, where street access is too steep to safely place and pick up the trash cart). An interactive map is available on the City's website at this link:  Interactive Sanitation Route Map  The interactive map allows you to type in your address and see both your designated pick-up location (street or alley) and the day of the week. For a printable PDF version, visit this link:  PDF Sanitation Route  Please place your polycart in the right-of-way near the curb or alley (depending on your pickup location) and do not place it in the street or in the alley. 

2. Can I still use my old trash can? If not, what do I do with it?

You can use an additional trash can for bagged trash up to three times over any three-month period. After that, the City may require an additional polycart and an additional monthly fee will apply. If you would like to get rid of an old trash can just leave a note on it and place it with your poly cart, and we will collect it with your trash. 

3. What if one polycart is not enough for my family?

A polycart can hold approximately 95 gallons and can weigh up to 300 pounds. Each polycart is picked up once per week. However, if you need an additional cart you can get one for $14.58 per month -- or $3.65 per week. 

4. What time does my cart need to be placed at my designated pick-up location?

By 5 a.m. on the day of your service. Please take it back to your house as soon as possible after we've emptied it. 

5. Do I need to move my polycart after my trash is picked up?

Yes, please move your polycart back to the house once it is emptied. 

6. What can I place in the polycart?

Please place only bagged household garbage in the polycart. Harsh chemicals or hot ashes will damage the polycart. 

7. What if I am physically unable to haul my cart to my designated pick-up location?

The new carts are on wheels, making them easier to maneuver than free-standing trash cans and heavy-filled garbage bags. However, trash pick-up service closer to your house is available for a small additional fee of $6.60/month – or $1.65 per week.

8. What if I miss my collection day, or I am late putting out my trash?

We will be back next week. Unfortunately, we cannot manage second passes to individual residences. 

9. Are you still picking up bulky items?

Yes. The easiest way to get on the list for bulky item pick-up is to put in a work order on the City’s website at this link:  Request a Service 

However, the easiest way to get rid of large amounts of trash (from moving, cleaning out a house, doing renovation, etc.) is to contact the City to arrange rental of an 8 yard residential dumpster (note there are restrictions on what can be placed in a dumpster). Cleanup dumpsters are available to citizens at their residence for a $75 fee  All rentals must be in the name of the water account holder or verified landlord of the address. In addition, all City accounts for that renter must be in good standing. A signed Residential Dumpster Agreement and payment must be filled out and returned to City Hall prior to receiving a dumpster. 

ALSO, the City Sanitation Yard at 21st & Maple is still accepting bulky items on the following schedule: Tuesdays & Thursdays 8 a.m.-2 p.m., and 1st Saturday of the month 8 a.m. to 12 noon. Please note holidays may temporarily modify this schedule. 

AND, the City's brush dump (located on County Road 4100 a half-mile south of College Avenue) is open to City residents on the first Saturday of the month from 8 AM to 12 noon. For online directions to the brush dump from Temporary City Hall visit this link:  Brush Dump Location

10. Will the schedule change on holidays?

Yes, if a holiday falls on a scheduled residential route day, generally the routes will be shifted to the next day. The following holidays and schedule changes will be observed for the remainder of 2022:

• July 4 (4th of July) no service, all routes shifted by one day that week.
• September 5 (Labor Day) no service, all routes shifted by one day that week.
• November 11 (Veterans Day) no service, Friday route shifted to Saturday.
• November 24 (Thanksgiving) no service.
• November 25 (Friday) Sanitation will be picking up the Thursday route.
• November 26 (Saturday) Sanitation will be picking up the Friday route.
• December 26 (Christmas Holiday) no service, all routes shifted by one day that week.
• January 2, 2023 (New Year’s Holiday) no service, all routes shifted by one day that week.

  
  

11. What if my cart is damaged or stolen?

If you haven’t damaged the cart with things like harsh chemicals or hot ashes, the City will provide you with a new cart at no charge. If the cart is stolen, you will have to file a police report in order to receive a new cart. As each cart has a serial number unique to its address, tracking is easier.

12. What if I move, do I take my cart?

No. Leave your cart at your residence, even if you just move across town. Your cart’s serial number is associated with its address.

13. Is there a hardship rate?

Yes, the criteria to qualify for the hardship rates for water, sewer and sanitation services can be found at this link:  Hardship Rates

The application can be found at this link:  Hardship Rate Application  For more information call the main City line at 620-332-2500. 

14. How do I pay my bill?

Payments may be made over the phone at 1-844-215-7377, online at Online Bill Pay, or dropped off at our two drop box locations: 811 W Laurel Street, and 120 N. 6th Street.  To start, stop, or transfer service call 620-332-2500, Monday - Friday, 8 AM to 12 PM and 1 PM to 5 PM.