Utility Billing and Setting Up Services
Utility bill payments may be made over the phone at 1-844-215-7377, online at Online Bill Pay, or dropped off at our two drop box locations: 811 W Laurel Street, and 410 N Penn Ave.
To start, stop, or transfer service call 620-332-2500, Option 3, Monday - Thursday, 8 AM - 4 PM, Friday, 8 AM to Noon. A copy of your social security card, driver's license, and proof of address is required to set up services.
All service requests must be received by noon to be processed on the same day. Requests received after noon will be processed on the next business day or incur a same-day service fee.
Manage your account, sign up for paperless billing, schedule automatic payments, or request email and text notifications, by visiting the Municipal Online Payments website.
The Waste Water Treatment Plant is a fully automated, state of the art facility that treats all the raw sewage generated in the community.
The Water Treatment Plant provides clean, safe drinking water, exceeding all State and Federal guidelines in quality and clarity.
The City of Independence Water and Sewer Department is responsible for the installation, operation and maintenance of the water and sewer mains.