1. News Flash
  2. Spotlight
  1. Faucet

    City updates criteria for utility payment hardship rates

    The Independence City Commission adopted an ordinance modifying its program offering utility payment hardship rates for low-income residents. Read on...
  2. LandBank

    Land Bank Board of Trustees Openings

    We currently have openings on the Land Bank Board of Trustees. Applications are due by Noon on April 30, 2021. Read on...
  3. Resident Survey FB Post (1)

    City launching resident satisfaction survey

    Independence residents should watch their mail in the coming days for a survey designed to gather opinions and feedback on City programs and services. Read on...
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April 2021

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Utility Billing and Setting Up Services

Utility bill payments may be made over the phone at 1-844-215-7377, online at Online Bill Pay, or dropped off at our two drop box locations: 811 W Laurel Street, and 120 N. 6th Street.  To start, stop, or transfer service call 620-332-2500, Option 3, Monday - Friday, 8 AM to 12 PM and 1 PM to 5 PM.