Frequently Asked Questions

For most residents, the pick-up location is the curb in front of your house. However, there are several exceptions (for example, where street access is too steep to safely place and pick up the trash cart). An interactive map is available on the City's website at this link:  Interactive Sanitation Route Map  The interactive map allows you to type in your address and see both your designated pick-up location (street or alley) and the day of the week. For a printable PDF version, visit this link:  PDF Sanitation Route  Please place your polycart in the right-of-way near the curb or alley (depending on your pickup location) and do not place it in the street or in the alley. 

You can use an additional trash can for bagged trash up to three times over any three-month period. After that, the City may require an additional polycart and an additional monthly fee will apply. If you would like to get rid of an old trash can just leave a note on it and place it with your poly cart, and we will collect it with your trash. 

A polycart can hold approximately 95 gallons and can weigh up to 300 pounds. Each polycart is picked up once per week. However, if you need an additional cart you can get one for $14.58 per month -- or $3.65 per week. 

By 5 a.m. on the day of your service. Please take it back to your house as soon as possible after we've emptied it. 

Yes, please move your polycart back to the house once it is emptied. 

Please place only bagged household garbage in the polycart. Harsh chemicals or hot ashes will damage the polycart. 

The new carts are on wheels, making them easier to maneuver than free-standing trash cans and heavy-filled garbage bags. However, trash pick-up service closer to your house is available for a small additional fee of $6.60/month – or $1.65 per week.

We will be back next week. Unfortunately, we cannot manage second passes to individual residences. 

Yes. Request a bulky item pick-up on the City’s website at this link:  SeeClickFix . The City will not pick up bulky items without a service request.

The easiest way to get rid of large amounts of trash (from moving, cleaning out a house, etc.) is to contact the City to arrange rental of an 8 yard residential dumpster (note there are restrictions on what can be placed in a dumpster). See the City's Clean-Up Dumpster Program for more information.

The City Sanitation Yard at 21st & Maple also accepts bulky items from residential customers every Thursday & Friday 8 a.m.- 12 noon, and the first Saturday of the month 8 a.m. to 12 noon. Please note holidays may temporarily modify this schedule. 

The City's brush dump (located on County Road 4100 a half-mile south of College Avenue) is open to City residents every Thursday, Friday, and Saturday from 8 a.m.- 12 noon. 

Yes, if a holiday falls on a scheduled residential route day, generally the routes will be shifted to the next day. View our sanitation schedule for 2024 by visiting our Holiday Schedule page.

If you haven’t damaged the cart with things like harsh chemicals or hot ashes, the City will provide you with a new cart at no charge. If the cart is stolen, you will have to file a police report in order to receive a new cart. As each cart has a serial number unique to its address, tracking is easier.

No. Leave your cart at your residence, even if you just move across town. Your cart’s serial number is associated with its address.

Yes, the criteria to qualify for the hardship rates for water, sewer and sanitation services can be found at this link:  Hardship Rates

The application can be found at this link:  Hardship Rate Application  For more information call the main City line at 620-332-2500. 

Payments may be made over the phone at 1-844-215-7377, online at Online Bill Pay, in person at City Hall, or dropped off at our drop box location, 410 N. Penn Ave in the circle drive.  To start, stop, or transfer service call 620-332-2500, Monday - Thursday, 8 AM to 4 PM and Friday, 8 AM to 12 noon.